Partners
Ponds Rx
Date: November 2023
Headquarters: Fishers, IN
When Jones Lake Management partnered with Ponds Rx, founder Mark Litweiler was able to achieve his goal of retirement after a short transition period. Mark worked hard to support the handoff, ensuring his long-standing customers had continuity of care.
While the transition came with challenges—most notably the unexpected departure of employees who had hoped to purchase the business themselves—JLM quickly adapted by hiring and reallocating team members to cover service routes. Though customer service was impacted early on, we stabilized operations and honored the commitment to clients.
This experience proved to be an important learning moment for JLM. It underscored the need to better prepare and engage employees during ownership transitions, a practice we have since built into every partnership. To date, this remains the only instance where we lost team members in an acquisition, and it strengthened our resolve to ensure every future transition is smoother and more supportive for both employees and customers.
