Dear Jones Lake Management, I just wanted to write a letter to show my deepest appreciation for one of your employee’s dedication and patience to a very PANICKED customer with a broken aeration system right before Memorial Day weekend (our busy time!). Your aeration technician, David Duecker, not only helped troubleshoot the problem over the phone after we purchased multiple parts, but also offered his cell phone number and helped out after hours. He even followed up the next morning with a call to verify that our aeration system was up and running. VERY PROFESSIONAL!! Hats off to David - your most valuable employee in our eyes! Please give him the accolades he deserves. Thanks again, David!